Effective Date: [Current Date]

Thank you for shopping with Penny & Lee! We want you to have a delightful shopping experience with us. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and refund process to ensure your complete satisfaction.

1. Returns

1.1. Eligibility for Returns and Timeframe:

We want you to be completely satisfied with your purchase at Penny & Lee. If you decide to initiate a return, we offer a generous window of 30 days from the date of purchase to do so. To be eligible for a return, the product should meet the following criteria:

• Unused Condition: The item must be in an unused and unworn condition, free from any signs of wear or tear.
• Original Packaging: Please ensure that the product is returned in its original packaging to protect it during transit.
• Same Condition as Received: The product should be in the same condition as when you received it, without any alterations or modifications.

1.2. Non-Returnable Items:

While we strive to accommodate hassle-free returns, there are certain items that fall outside the scope of our return policy. The following items are considered non-returnable:

• Perishable Goods: Due to their nature, perishable goods cannot be returned for safety and health reasons.
• Personalized or Customized Items: Products that have been personalized or customized specifically for you cannot be returned as they are uniquely crafted according to your preferences.
• Gift Cards: Gift cards are non-returnable and cannot be exchanged for cash or any other form of payment.

2. Return Process

2.1. How to Initiate a Return:

If you find it necessary to initiate a return, we've made the process simple and convenient for you. Please follow these steps:

• Contact Customer Support: Reach out to our friendly customer support team at info@pennyandlee.com within 30 days from the date of receiving your order. They will guide you through the return process and address any queries you may have.
• Provide Necessary Details: To ensure a smooth return process, kindly provide us with the following information: your order number, the specific item(s) you wish to return, and a brief explanation of the reason for the return. This information helps us understand your needs better and assists us in serving you more effectively.

2.2. Return Shipping and Responsibility:

At Penny & Lee, we strive for transparency and fairness when it comes to return shipping. Here are some important points to note:

• Return Shipping Costs: For most returns, customers are responsible for covering the return shipping costs. This helps us maintain competitive prices for our products and ensures we can continue offering you exceptional value.
• Exceptions for Faulty or Incorrect Items: In cases where the return is due to a faulty or incorrect item received, we take full responsibility for the return shipping costs. We believe it is only fair that you are not burdened by additional expenses in such situations.
• Shipping Method Recommendation: To ensure the safe and timely delivery of your return, we recommend using a trackable shipping service. This allows you to keep track of your package's progress and provides peace of mind during the return process.
• Retain Shipping Receipt as Proof: It's essential to retain the shipping receipt and any relevant tracking information. This serves as proof of your return and can be useful in case any unexpected issues arise during transit.

3. Refunds

3.1. Efficient Processing of Refunds:

Our priority is to ensure a seamless and timely refund process for our valued customers. Once we receive your returned item and verify its eligibility, you can expect the following:

• Swift Refund Processing: Rest assured that we will process your refund promptly. Within 7 business days of receiving the returned item, we will initiate the refund procedure.
• Original Payment Method: The refund will be issued through the same payment method used for the original purchase. This ensures that you receive your funds securely and efficiently.

3.2. Transparent Refund Amount:

Our commitment to transparency means you can trust that the refund amount will be calculated fairly. Here's how we determine the refund amount:

• Full Purchase Price: The refund will encompass the full purchase price of the returned item(s). You will receive a reimbursement equivalent to what you paid for the product.
• Deductions (if applicable): In certain cases, specific deductions may apply to the refund amount:
• Restocking Fees: If the product is subject to any restocking fees according to our policy, the refund will be adjusted to account for these fees. Restocking fees are only applicable in specific circumstances and are designed to cover necessary processing costs.
• Return Shipping Charges: Unless the return is due to a faulty or incorrect item, return shipping charges (if any) will be deducted from the refund amount. This policy aligns with our approach to fair and transparent business practices.

4. Damaged or Defective Items

4.1. Reporting Damaged or Defective Items:

While we take every precaution to ensure that your order reaches you in perfect condition, we understand that unforeseen incidents may occur during transit. If you receive an order with damaged or defective items, please follow these steps:

• Contact Us Promptly: Kindly reach out to our customer support team at info@pennyandlee.com within 48 hours of receiving the package. Timely communication allows us to promptly address the issue and provide you with a satisfactory solution.
• Photographs for Assessment: To assist us in understanding the extent of the damage or defect, please include clear photographs of both the damaged items and their packaging. This visual evidence is crucial for our assessment and enables us to take appropriate action swiftly.

4.2. Options for Resolution: Replacement or Refund:

Your satisfaction is of paramount to us, and we want to ensure that you have a hassle-free experience in case of damaged or defective items. After assessing the reported damage, we will offer you one of the following options:

• Replacement: If the items are replaceable, we will gladly send you a replacement for the damaged or defective product. This ensures that you receive a brand-new item that meets our quality standards.
• Full Refund: Alternatively, if a replacement is not feasible or preferred, we will offer you a full refund for the damaged or defective items. This refund will include any associated shipping charges you may have incurred.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us at:

Email: info@pennyandlee.com